--- Frequently asked questions ---

Mobile application (General)

What can I do with the UnoDogs app?


UnoDogs is a calorie tracker and fitness management application for your dog. It helps you to keep track of calorie intake of your dog as per the target you set. Below are major use cases you can try with our app: 1. Help gain or lose weight 2. Improved fitness with increased exercise 3. Monitor puppy growth 4. Care for senior dog We use artificial intelligence to suggest best calories intake for your dog and we keep updating it.




Does UnoDogs app come in iOS?


No, for now we only have mobile app in android. We do plan to bring the future versions in iOS too.




Is the mobile app free to use?


Yes! UnoDogs mobile app is free to use. All basic features are avaiable for free which can be used to log in calories, exercise, health issues, share progress etc. We also do provide paid features like personalised plans for multiple dogs (up to 5 dogs). You get access to quality content and no advertisement. For more details, please visit our subscription page in our mobile app.




Why do we ask for dog related information at the time of onboarding?


We ask for dog related information as we need it to build initial calorie profile for your dog and set initial targets. You may set personalized targets with our premium feature.




How we use Machine Learning to calculate the BCS score of dog?


We use object detection on edge model to find patterns in the side and top picture of the dog. Basic the patterns picked by our model, we use our algorithm to calculate the right BCS score for the dog. We plan to make this app fully AI backed in future where food recommendations, exercise recommendatiions and planning, fitness examination and goals tracking will all be automated with AI.




How do I add fitbark to UnoDogs?


Follow the below steps to add fitbark to your UnoDogs app: (It is a free feature and any fitbark user can do it)

  1. Go to accounts section in the mobile app
  2. Click on Fitbark logo in 'Automatic tracking' section
  3. Put in your fitbark credentials and login
Thats it! You are connected. Please note: We do not keep Fitbark credentials with us. UnoDogs uses OAuth 2.0 (provided by Fitbark) to access to your fitbark data. We request Fitbark data from their server and use it to personalize the fitness plans for your dog.





Premium and payments

Is the mobile app free or paid?


App is free to download and you can use all basic features like general calories target, calories log, reports sharing etc. for free. You may also subscribe for premium plan and use the additional features: 1. Add up to 5 dogs in one account 2. Set personalized goals for each dog 3. Get high quality articles in your email which are customized as per your dog fitness score 4. Get early access to future roll outs.




What additional features will I get in premium (paid) account?


1. You may add up to 5 dogs 2. Set personalized goals for each dog. 3. Modify goals as many times as you want 4. Get quality articles in you email custommized as per your dog's fitness score 5. No advertisement For more, visit our premium page in the mobile app.




What subscriptions plans does UnoDogs offer?


We offer 3 subscription plans. 1. Monthly plan 2. Six monthly plan 3. Yearly plan Most dogs take 5-8 months to reach right weight and fitness. So, we recommend to start with 6 months plan. In case of puppy, you may start with discounted annual plan. For prices, visit our mobile app.




What is your refund policy?


We offer a 7 day free trial to all our first time users. If you cancel before the end of 7 day trial, NO MONEY will be be charged from you. All are plans are auto renew and we deduct the appropriate amount at the start of the subscribed period. We do not refund any already paid money. If you unsubscribe (after free trial), no refund will be made of deducted amount. However, you can continue enjoying the premium features till your subscription period ends. No further deductions will be made post the subscription period.




How do I subscribe to any plan?


Please go the log screen. In the left top corner, you will see 'Go Uno' button. 1. Press 'Go Uno' button 2. Start 7 day free trail (only for first time users) 3. Choose a plan 4. Make payment 5. Enjoy all premium features




How do I end my subscription?


Uninstalling the app will not cancel your subscription. Please follow the below instructions to cancel your UnoDogs subscription: 1. On your Android phone or tablet, open the Google Play Store . 2. Check if you’re signed in to the correct Google Account. 3. Tap Menu Subscriptions. 4. Select the subscription you want to cancel (UnoDogs in this case). 5. Tap Cancel subscription. 6. Follow the instructions. For more details, visit: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en




How can I pause my UnoDogs subscription?


As of today, you cannot pause UnoDogs subscription. You may cancel it and then re-subscribe whenever you want.




How can I re-subscribe to UnoDogs?


In case you have canceled your subscription recently and still have access to premium features, please follow the below steps to re-store your UnoDogs subscription: (If your subscription is cancelled, but still active): 1. On your Android phone or tablet, open the Google Play Store . 2. Check if you’re signed in to the correct Google Account. 3. Tap Menu Subscriptions. 4. Select the subscription you want to restore. 5. Tap Restore and Save. In case you have cancelled UnoDogs subscription and cannot view premium features. (If your subscription is cancelled and not active): 1. Go to 'Go Uno' page in our app. 2. Subscribe for any of the 3 given plans Note: Second time subscribers will not get 7 day free trials.




Can I get free trial of the app before I decide to subscribe?


All first time premium users start with 7 day FREE TRIAL of the app. If you cancel the subscription before the end of trial period, you will not be charged. Google also sends you an email reminder by the end of the free trial. So, go ahead and try of our premium features.




Why my UnoDogs subscription ended?


If you have not cancelled your subscription but cannot view premium features, It might be because of following reasons: 1. Card or payment mode attached to your Google account is no more active 2. There are insuffecient funds in your acocunt and Google could not deduct the appropriate amount 3. Some other issue with your account. In case you feel none of this is wrong, please write to us at contact@unodogs.com and put 'payment issue' in the subject line.





Log screen

How can I add more dogs?


In case you want to add more than 1 dog, you need to buy one of our premium subscriptions. Once you have to premium account, follow the below steps to add more dogs: 1. Go to log screen 2. Click on drop down given at left top corner of the screen which shows your first dog name 3. Click add dog 4. Follow the on boarding steps and add new dog You may add up to 5 dogs in premium account.




How do I add a meal?


Follow the below steps:

  1. Choose the appropriate Meal - 1, 2 or 3
  2. Click on the plus sign at the right top corner
  3. Choose the right category
    1. You see 6 categories in Packaged and homemade each
  4. Search for the food name
    1. In case you do not find the food in our database
      1. Click on the plus sign and enter the calories value
  5. If you find the food in our datatabse, then click on the food
  6. Put the right amount you feed to your dog and click on save (right top corner)




How do I add treats?


Follow the below steps to add treats:

  1. Click on plus sign in the treats block.
  2. Choose the main category
    1. Packaged OR Homemade
  3. Choose the sub category (among the six sub categories shown)
  4. Search for the treat in our database
    1. If you do not find the treat, you may add new treat by clicking on the plus sign
  5. Click on the treat you want to sleect after search
  6. Add the amount you are feeding
  7. Click Save




What is this "auto update" in meals, treats, exercise etc?


In any of the meals, treats or exercise if you put 'auto update' on. Then it will automatically appear in your log the next day. This saves your time and efforts to log the same food, treats, exercise etc. This feature comes very handy especially in dry dog food and exercise like daily walks.




How do I update the weight of my dog?


Follow the below steps to update the weight of your dog:

  1. In log screen, from left top drop down, choose the right dog
  2. Click on 'plus sign' in 'General Fitness' section
  3. Put the new weight
  4. Choose the right weight unit (kg or lbs)
  5. Click Save




How do I delete any any entry in the log screen?


Just click on minus sign which appears on the left of the meal, treat or exercise entry.




What are these scrollable reports on the top of log screen?


First screen:

  1. It shows the calories your dog should be consuming in a day
    1. Please Note: Target Calories for free users is based on breed standards. If you need to customise the target calories as per weight and exercise, please use our goals screen to set the right targets. You will need Premium Account to access to customised goals.
  2. Food - Daily calories consumed in meals and treats
  3. Exercise - Daily calories burned during exercise
  4. Net Calories - Budget left for the day or excess of budget
Second screen:
  1. Current weight of the dog
  2. Ideal weight range for an adult dog based on breed standards
  3. Ideal daily exercise based in breed standards
  4. Current body condition score of the dog
Third Screen:
  1. Weight of last 4 weeks and last one month
  2. Average daily calories of last four weeks and last one month
  3. Average daily exercise of last four weeks and last one month




How do I look at the log screens of previous days?


In the log screen, on the right top corner you see today's date. Click the left triangle to view the older days data. Please note: You cannot edit old day data.





Setting Goals

How can I add more dogs?


In case you want to add more than 1 dog, you need to buy one of our premium subscriptions. Once you have to premium account, follow the below steps to add more dogs: 1. Go to log screen 2. Click on drop down given at left top corner of the screen which shows your first dog name 3. Click add dog 4. Follow the on boarding steps and add new dog You may add up to 5 dogs in premium account.




How do I add a meal?


Follow the below steps:

  1. Choose the appropriate Meal - 1, 2 or 3
  2. Click on the plus sign at the right top corner
  3. Choose the right category
    1. You see 6 categories in Packaged and homemade each
  4. Search for the food name
    1. In case you do not find the food in our database
      1. Click on the plus sign and enter the calories value
  5. If you find the food in our datatabse, then click on the food
  6. Put the right amount you feed to your dog and click on save (right top corner)




How do I add treats?


Follow the below steps to add treats:

  1. Click on plus sign in the treats block.
  2. Choose the main category
    1. Packaged OR Homemade
  3. Choose the sub category (among the six sub categories shown)
  4. Search for the treat in our database
    1. If you do not find the treat, you may add new treat by clicking on the plus sign
  5. Click on the treat you want to sleect after search
  6. Add the amount you are feeding
  7. Click Save




What is this "auto update" in meals, treats, exercise etc?


In any of the meals, treats or exercise if you put 'auto update' on. Then it will automatically appear in your log the next day. This saves your time and efforts to log the same food, treats, exercise etc. This feature comes very handy especially in dry dog food and exercise like daily walks.




How do I update the weight of my dog?


Follow the below steps to update the weight of your dog:

  1. In log screen, from left top drop down, choose the right dog
  2. Click on 'plus sign' in 'General Fitness' section
  3. Put the new weight
  4. Choose the right weight unit (kg or lbs)
  5. Click Save




How do I delete any any entry in the log screen?


Just click on minus sign which appears on the left of the meal, treat or exercise entry.




What are these scrollable reports on the top of log screen?


First screen:

  1. It shows the calories your dog should be consuming in a day
    1. Please Note: Target Calories for free users is based on breed standards. If you need to customise the target calories as per weight and exercise, please use our goals screen to set the right targets. You will need Premium Account to access to customised goals.
  2. Food - Daily calories consumed in meals and treats
  3. Exercise - Daily calories burned during exercise
  4. Net Calories - Budget left for the day or excess of budget
Second screen:
  1. Current weight of the dog
  2. Ideal weight range for an adult dog based on breed standards
  3. Ideal daily exercise based in breed standards
  4. Current body condition score of the dog
Third Screen:
  1. Weight of last 4 weeks and last one month
  2. Average daily calories of last four weeks and last one month
  3. Average daily exercise of last four weeks and last one month




How do I look at the log screens of previous days?


In the log screen, on the right top corner you see today's date. Click the left triangle to view the older days data. Please note: You cannot edit old day data.





Reports and Account page

What can I do with the UnoDogs app?


UnoDogs is a calorie tracker and fitness management application for your dog. It helps you to keep track of calorie intake of your dog as per the target you set. Below are major use cases you can try with our app: 1. Help gain or lose weight 2. Improved fitness with increased exercise 3. Monitor puppy growth 4. Care for senior dog We use artificial intelligence to suggest best calories intake for your dog and we keep updating it.




Does UnoDogs app come in iOS?


No, for now we only have mobile app in android. We do plan to bring the future versions in iOS too.




Is the mobile app free to use?


Yes! UnoDogs mobile app is free to use. All basic features are avaiable for free which can be used to log in calories, exercise, health issues, share progress etc. We also do provide paid features like personalised plans for multiple dogs (up to 5 dogs). You get access to quality content and no advertisement. For more details, please visit our subscription page in our mobile app.




Why do we ask for dog related information at the time of onboarding?


We ask for dog related information as we need it to build initial calorie profile for your dog and set initial targets. You may set personalized targets with our premium feature.




How we use Machine Learning to calculate the BCS score of dog?


We use object detection on edge model to find patterns in the side and top picture of the dog. Basic the patterns picked by our model, we use our algorithm to calculate the right BCS score for the dog. We plan to make this app fully AI backed in future where food recommendations, exercise recommendatiions and planning, fitness examination and goals tracking will all be automated with AI.




How do I add fitbark to UnoDogs?


Follow the below steps to add fitbark to your UnoDogs app: (It is a free feature and any fitbark user can do it)

  1. Go to accounts section in the mobile app
  2. Click on Fitbark logo in 'Automatic tracking' section
  3. Put in your fitbark credentials and login
Thats it! You are connected. Please note: We do not keep Fitbark credentials with us. UnoDogs uses OAuth 2.0 (provided by Fitbark) to access to your fitbark data. We request Fitbark data from their server and use it to personalize the fitness plans for your dog.